HEAVENLY BUILT-IN WALK-IN TUBS WARRANTY
This limited lifetime warranty is extended to the first purchaser to be free from defects in workmanship and material under normal use and conditions from the date of the original purchase. This warranty is nontransferable and applies only to the original owner and to the original installation only and does not extend to products previously used as display models or products that have been modified or repaired by anyone other than Heavenly Walk-In Tubs. The warranty is void if the ownership or original installation location is changed (tub is relocated). This warranty relates to all fittings and components included with the tub from the manufacturer. The bathtub shell, frame, door seal and finish are covered by the limited lifetime warranty. The door is covered by a limited lifetime warranty under normal use and conditions. All supporting equipment, motors, pumps, fixtures, electronic controls, faucet, overflow, and all plated finishes are covered by a limited (3) year warranty. This warranty is nontransferable and applies only to the original owner. The finish warranty does not apply to fading, cracking, delaminating or blistering due to excessive wear, sun fading or scouring due to cleaning. This warranty shall not apply to any failure resulting from negligence, abuse, misuse, misapplication, alteration, or modification or improper maintenance. The door warranty is void only if the alignment of the door is changed by applying pressure or user’s weight to the door or by wrong installation. The door is designed to hold its own weight and not designed to hold users weight. Should service be required for any reason of any defect or malfunction of the product during the first three years, Heavenly Walk-In tubs will ship the part to the original customer’s address without charge subject to verification of the defect or malfunction. Heavenly Walk-In Tubs will not be liable for any incidental expenses or material charges in connection with removal or replacement of the product or parts. Delivery time is based on parts availability and location. Normally parts are sent out immediately. Emailed or mailed photos of defective product and description of the problem are required.
The manufacturer will not be responsible for any water damage to structures or property for any reason including but not limited to manufacturer defects or improper installation. Manufacturer will assume no responsibility for the loss of the system, inconvenience due to loss, damage to real or personal property or any other consequential damage. Manufacturer will not be liable for any incidental expenses or material charges in connection with removal or replacement of the purchased part or any part or parts of the System. This warranty shall not apply to any type of failure resulting from negligence, abuse, misuse, misapplication, improper installation, alteration or modification, chemical corrosion or improper maintenance. There will be a charge for replacement parts or replacement of the entire electrical unit if the defective unit is returned for any of the reasons listed above. Heavenly Walk-In Tubs reserves the sole authority to make any type of warranties or representations made by any outside source, including dealers, retailers, distributors or contractors. Heavenly Walk-In Tubs does not warrant the installation of any of our products. Items not warranted include but are not limited to: all plumbing or electrical related connections, improper or negligent installation of the product. Alteration made of, or alterations or modifications made to the System, may cause the product or the System to malfunction. Such problems are not covered by warranty.
Heavenly Walk-In Tubs and seller hereby disclaim any liability for special, incidental, or consequential damages. Some state/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitations of special, incidental or consequential damages, so these limitation and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights, which may vary state/province to state/province.
To the extent permitted by law, all implied warranties including those of merchantability and fitness for a particular purpose are hereby disclaimed.
All mailing notifications must be sent via certified mail to:
Heavenly Walk-In Tubs
5918 South 350 West
Murray, UT 84107